YOUR QUESTIONS– OUR ANSWERS
How Can We Help?
At Deep Roots Family Medicine, we believe navigating your healthcare should feel clear, supportive, and personal. We've put together this resource to answer some of the questions we hear most often and help you quickly find the information or person you need. Whether you're scheduling an appointment, requesting a prescription refill, looking for your telehealth link, or wondering who to contact, we're here to help point you in the right direction.
If you can't find what you're looking for, please don't hesitate to contact us—we're always happy to help.
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Do You Take My Insurance?
We are contracted with and bill many insurance plans. Our providers are currently contracted with:
Moda
PacificSource (commercial plans only; not OHP)
Regence BlueCross BlueShield
Cigna
Aetna
First Choice Health
We are currently out of network with Providence, Providence PEBB, and SAIF. If you have Providence PEBB or SAIF coverage, we are happy to bill these plans on your behalf. Your reimbursement and out-of-pocket costs will depend on your individual insurance benefits.
To better understand your coverage, we encourage you to contact your insurance company before your visit using the insurance benefits worksheet here.
Copays are collected at the time of your appointment. You are responsible for any charges not covered by your insurance, including deductibles, coinsurance, and non-covered services.
At this time, we are unable to bill Oregon Health Plan (OHP).
If you have questions about insurance or billing, please contact our billing department at 971-304-0711, option 2. We're happy to help.
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We're excited you're considering Deep Roots Family Medicine for your care!
To establish care, please call our office and select Option 1 to reach Emily, our Intake Coordinator.
If you're unable to reach Emily, please leave her voicemail with your:
Full name
Date of birth
Phone number
Email address
Emily will return your call and send you an invitation to our secure patient portal, where you can complete your new patient paperwork and begin the intake process.
If you have questions about becoming a patient, insurance, or the intake process, Emily is happy to help.
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The Charm patient portal is the best way to communicate with your provider about non-urgent medical questions and concerns.
Please allow up to 2 business days for a response during your provider's regular working hours. Messages are not monitored evenings, weekends, or holidays.
The patient portal is appropriate for:
Non-urgent medical questions
Follow-up questions after a visit
Sharing updates requested by your provider
For information about appointments, prescription refills, lab questions, medical records, billing, and other common requests, please see the sections below for the quickest way to get help.
If you have a medical emergency, call 911 or go to your nearest emergency department.tion text goes here
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How Do I Schedule, Reschedule, or Cancel an Appointment?
To schedule, reschedule, or cancel an appointment, please call our office at 971-304-0711. Calling is the fastest way for us to help you and allows us to offer available appointments to other patients as quickly as possible.
When prompted, please select the office where your appointment is scheduled:
Option 3 – Salem
Option 4 – Corvallis
Each office has its own scheduling team. Selecting the correct office helps us assist you more quickly and avoids delays.
If you're unable to reach us, please leave a voicemail with your:
Full name
Date of birth
Phone number
A brief message describing how we can help
Voicemails are returned during regular office hours by the scheduling team at that location.
For scheduling requests, please call rather than sending a message through the Charm Patient Portal. Phone calls and voicemails are shared with the scheduling team, while portal messages are delivered to an individual staff member and may not be seen until they return to the office.
Please Note: If you need to cancel your appointment, we ask for at least 48 business hours notice whenever possible. This allows us to offer your appointment to another patient who may be waiting for care. Appointments canceled with less than 48 business hours notice may be subject to a $75 late cancellation fee.
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For most prescription refills, please contact your pharmacy first. Your pharmacy will send the refill request directly to our office if a new prescription is needed.
Please plan ahead. To avoid interruptions in your medication, request your refill when you begin your last refill or before you run out of medication. If your provider requires lab work or a follow-up appointment before renewing your prescription, this gives you enough time to complete those steps.
If your pharmacy is unable to process your refill request or has instructed you to contact our office, please call 971-304-0711 and select Option 5.
For information about processing times, please see How Long Will It Take?
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We strive to provide timely, personalized care while giving each request the attention it deserves.
Please allow 5–7 business days for non-urgent clinical requests, including:
Prescription refill requests
Lab orders
Imaging requests
Provider forms and doctor's notes
Medical records requests
Other non-urgent clinical requests
Some requests may take longer if your provider is out of the office or if an appointment, lab work, or additional follow-up is needed.
To help us avoid delays in your care, please plan ahead whenever possible and submit requests well before you need them.
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If you would like to request your medical records or have your records sent to another healthcare provider, please complete a Release of Records form by clicking here. You can also request the form at the front desk.
Print out the form, complete and sign it, then upload it through the Charm Patient Portal (a clear photo of the completed form is acceptable).
After uploading your form, please send us a portal message or call 971-304-0711 and select Option 5 to let us know it has been submitted. This ensures your request is received and processed promptly.
If you are unable to use the patient portal or need assistance, please call 971-304-0711 and select Option 5.
Please allow 5–7 business days for processing. Some requests may take longer depending on the volume of records requested or if additional information is needed.
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If you are experiencing a medical emergency, call 911 or go to your nearest emergency department immediately.
If you have an urgent medical concern outside of our office hours, please visit an urgent care clinic or emergency department, depending on the severity of your symptoms.
Our patient portal and voicemail are not monitored outside of regular business hours and should not be used for urgent or emergency medical concerns. Please allow up to two business days for responses to portal messages during your provider's regular office hours.
If your concern is not urgent and can safely wait, please contact our office during business hours or send us a message through the Charm Patient Portal.
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If you can't find the answer you're looking for, we're happy to help.
Call 971-304-0711 and select the option that best matches your needs:
Option 1: New Patients
Option 2: Billing
Option 3: Salem Scheduling
Option 4: Corvallis Scheduling
Option 5: Clinical Questions
If your question is not urgent, you may also send us a message through the Charm Patient Portal. Please allow up to 2 business days for responses during your provider's regular office hours.
Why Deep Roots?
We know that Deep Roots offers an innovative and comprehensive health care approach that can make a difference in your life now, and a year and ten years from now. If you value honesty, integrity, and a holistic approach to healthcare then you will appreciate the experience at Deep Roots Family Medicine.
How much will this cost? I've heard it's expensive.
The cost of service is based upon the complexity of the visit. We offer a 30% discount for those who pay out of pocket, and are willing to consider payment plans as well. We feel that the price for our services is a great value and we strive to make some type of Naturopathic care available to people of all incomes.
What will my life be like in the future if I decide to begin to work with the practitioners at Deep Roots Medicine?
The most common benefits include more energy, better sleep, a feeling of “vitality”, less pain, better emotional stability and expression, and a major step toward the prevention of premature chronic disease.
The benefits of Contemporary Reichian Therapy commonly include more connection to self and others, a feeling of empowerment, more confidence, a better understanding of how your past and present experiences influence your health, an ability to stand up for yourself, and an enhanced ability to avoid addiction and destructive behavior.
What can I expect for the First Visit?
The goal of the first visits is to formulate a comprehensive understanding of you and your health care goals. Our initial evaluation will include history, physical exam, labwork (when appropriate), and Naturopathic evaluation tools such as tongue and pulse diagnosis, organ reflexes, and functional exams.
In addition we incorporate a biophysical examination and mind/body treatment approach when desired and appropriate (Contemporary Reichian Therapy). With your goals and limitations in mind, we will then formulate a treatment plan that is based on these findings.
Do you accept Insurance?
We are contracted with many insurance companies and are thus able to bill many insurances. You can use this form to call your insurance company and understand your benefits. Co-pays and deductibles are collected at the time of service and you will be responsible for paying any charges not paid for by your insurance.
What Types of Conditions will you Treat?
Naturopathic doctors are trained to treat any type of condition, and will evaluate and refer appropriately when necessary. Certified Nurse-Midwives can treat women from puberty through menopause with a focus on pregnancy and women's health.
What is the training of a Naturopathic Doctor?
Licensed Naturopathic Physicians accredited through the CNME (Council for Naturopathic Medical Education) receive a 4-5 year classroom and clinical education characterized by extensive training in the basic medical sciences, and a 2-3 year rotation of clinical internship, and preceptorship. The Naturopathic medical education parallels the education of M.D.s in most areas, with a similar training in Clinical and Physical Diagnosis, Imaging, and Laboratory assessment. Additionally an ND receives training in nutrition, physical medicine, homeopathy, counseling, and botanical medicine in order to develop an extensive understanding of natural therapeutic options.
What if me or my child are sick and just need acute care?
We accept patients with all types of healthcare needs. Regardless of the reason for your first visit, it is important to understand that we operate from a health rather than a disease model. This means that while we are skilled in managing acute disease, we do this by creating health rather than fighting disease.